Refund policy

Return & Refund Policy

Last Updated: 2 November 2026

At Vijay Collection, we aim to provide our customers with quality products and a smooth shopping experience. If you receive a damaged, defective, incorrect, or incomplete product, you may be eligible for a return, replacement, or refund as described below.

1. Return Eligibility

A return request may be accepted if:

  • The product received is damaged or defective.

  • The wrong product has been delivered.

  • The product is incomplete or missing essential parts.

  • The product received is significantly different from the product ordered.

Return requests should generally be raised within 7 days of delivery.

The product should be unused and returned with its original packaging, tags, accessories, and other items supplied with the product, wherever applicable.

2. Non-Returnable Products

Products that have been used, damaged, altered, washed, or returned without required original packaging or accessories may not be eligible for return.

Certain products may also be non-returnable due to their nature, hygiene requirements, customization, or other applicable restrictions.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

We may request photographs or videos of the product, packaging, shipping label, and damage to verify the issue.

After verification, we may provide a replacement, exchange, or refund depending on the circumstances and product availability.

4. Refunds

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will generally be processed to the original payment method used for the purchase.

Refund processing may take 5–7 business days after approval, depending on the payment provider and banking institution.

5. Return Shipping

If the return is due to a damaged, defective, incorrect, or incomplete product, return shipping may be arranged or reimbursed where applicable.

For other types of returns, applicable return shipping charges may be borne by the customer.

6. Cancellation

Orders may be cancelled before shipment, subject to the order-processing status.

Once an order has been shipped, cancellation may not be possible and the customer may need to follow the applicable return procedure.

7. Replacement or Exchange

Replacement or exchange is subject to product availability.

If the requested replacement is unavailable, an eligible refund may be provided.

8. Refund Exceptions

A return or refund request may be rejected if:

  • The request is made after the applicable return period.

  • The product has been used or damaged by the customer.

  • The product is missing required packaging, accessories, or components.

  • The product shows signs of misuse or unauthorized modification.

  • The issue does not qualify under this Return & Refund Policy.

9. Contact Information

Business Name: Vijay Collection
Legal Name: Karmarscool
Business Constitution: Proprietorship

Business Address:
4th Floor, Building No. 2
Karmarscool
Mumbai Samachar Marg
Mumbai, Maharashtra – 400001
India

For return, replacement, or refund-related queries, please contact us through the contact information provided on our website.