Shipping Policy

Last Updated: 2 November 2026

At Vijay Collection, we aim to process and deliver all customer orders safely and within a reasonable timeframe.

1. Order Processing

Orders are generally processed after successful order confirmation and payment verification.

Orders are normally processed within 1–3 business days. Processing may take longer during weekends, public holidays, promotional periods, or unforeseen circumstances.

2. Shipping & Delivery

After dispatch, orders are generally delivered within 3–7 business days, depending on the delivery location and courier service.

Delivery timelines are estimates and may vary due to:

• Courier or logistics delays

• Weather conditions

• Public holidays

• Remote delivery locations

• Incorrect or incomplete address details

• Circumstances beyond our reasonable control

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is placed.

Shipping charges may vary depending on the product, delivery location, order value, or shipping method.

4. Delivery Address

Customers are responsible for providing accurate and complete delivery information while placing an order.

Vijay Collection shall not be responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate address or contact information provided by the customer.

5. Order Tracking

Where tracking is available, customers may receive a tracking number or shipping update through the contact details provided during checkout.

Tracking information may take some time to become active after the order has been dispatched.

6. Delayed or Lost Shipments

Although we make reasonable efforts to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control.

If a shipment appears to be significantly delayed or lost, customers may contact us so that we can coordinate with the relevant courier or logistics provider.

7. Damaged Packages

Customers are advised to inspect the package upon delivery.

If the package appears visibly damaged, customers should take photographs or videos of the package and contact us as soon as possible.

Such documentation may be required to investigate and process a claim.

8. Undelivered or Returned Packages

If an order cannot be delivered due to an incorrect address, customer unavailability, refusal to accept delivery, or repeated delivery attempts, the shipment may be returned to the sender.

Additional shipping charges may apply if the customer requests the order to be shipped again.

9. International Shipping

Unless specifically stated otherwise on our website, we currently focus on deliveries within India.

International shipping, if offered, may be subject to additional shipping charges, customs duties, taxes, and applicable regulations.

10. Contact Information

Business Name: Vijay Collection
Legal Name: Karmarscool
Business Constitution: Proprietorship

Business Address:
4th Floor, Building No. 2
Karmarscool
Mumbai Samachar Marg
Mumbai, Maharashtra – 400001
India

For questions regarding shipping, delivery, or order status, please contact us through the contact information provided on our website.